Returns Policy

If you’re looking to return or exchange your order for whatever reason, I'm here to help! I offer free returns or exchanges within 28 days of receiving your order. You can return your product for a store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our returns policy:

 

   1. Discounted items are final and cannot be returned or exchanged unless damaged*

   2. Returned items must be returned in original packaging and unused

   3. Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly:

  1. Contact me via email quoting your name, address and order number

  2. Print your prepaid shipping label that you will receive by email

  3. Send all items back to us using the label provided

* Any damaged items I may ask you to supply images of the damage which can be emailed         to me at sales@purelitecandles.com.

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Call Purelite Candles on 023 9225 8907

or

Email us: sales@purelitecandles.com

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